Frequently Asked Questions

What is your lead time?


APRIL 2022 UPDATE:

Due to the many existing orders on at the moment.

Leads times will be longer than stated below.

Your orders are appreciated and I am working my hardest to get through them all.


Around 10 business days (is the usual lead time before shipping out)

Around 15 business days (for heavily customized parts or during busy periods)

Around 30 business days (for heavily customized sets + complicated coloring + finishing)

Customized Parts = Custom anodizing & finishing to each customer’s requirements.

Busy Periods = When many existing orders are on. Earlier orders will be worked on first.

Heavily Customized Full Sets = Includes complicated anodizing and finishing of Full Sets.

Custom Machining = Can include custom re-sizing of xxxadrenalinxxx parts.

Custom Finishing = Includes Shiny or Matte Finishing or other Custom finishes

Complicated Coloring = Includes Intricate High Voltage Anodized Colors Such as: Green, Yellow-Green, Blue-Green, Bright Purple, Teal, Magenta, Yellow, Pink, Blurple, Bright Blue, Rainbow etc.

 

Why hasn’t my order been shipped yet?/ Why is my order taking so long to arrive?

Each order is only worked on once it has been placed.

There are many detailed processes involved before it can be shipped out.
(No parts are ready to ship out on the same day)

All custom parts are made to order, designed by xxxadrenalinxxx and tailored to each customer's requirements.

 

Do you ship internationally?

Yes, orders are sent out twice a week.



Are there any countries you don’t ship to? 

Currently countries listed below are restricted from purchasing xxxadrenalinxxx products due to previous shipping issues.

  • Excludes: Central America and Caribbean, South America, Israel, Kuwait, Lebanon, Yemen, Fiji, French Polynesia, New Caledonia, Papua New Guinea, Tuvalu, Vanuatu, Wallis and Futuna, Indonesia, Macau, Taiwan, Bermuda, Mexico, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Côte d'Ivoire (Ivory Coast), Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, Swaziland, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Russian Federation, Estonia, Hungary, Montenegro, Serbia, Ukraine, Vatican City State, Afghanistan, Bhutan, China, India, Pakistan, Sri Lanka, Tajikistan

If you are located in one of these countries and would like to purchase my parts, please contact me to work something out.

 

How do I track my shipping in USA?

Parcels to the USA will be sent out via DHL however they also
pass it to the local post service depending on what country it goes to.

Such as USPS in the USA.

So there will be 2 tracking numbers on each parcel both DHL and USPS.

Here are the links to track the parcel.

https://www.dhl.com/us-en/home/tracking/tracking-ecommerce.html?

The DHL Tracking Number will start with AUDDJS####

And contain your order number on the last 4 digits.

There is another Tracking ID number on the DHL website.

Later on when it reaches the USA.

You can use the Tracking ID it on the USPS site.

Tracking ID number looks like this: LX#########NZ

Here is the link to the USPS Tracking site.

https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=

 

How do I track my shipping within Australia?

Please use the Australia Post Website Tracking Link.

https://auspost.com.au/mypost/track/#/search

Along with the Tracking Number emailed once sent out or from my website.

The tracking on the Australia Post website might not show up straight away.

But will show up as it gets closer to you.

 

How do I track my shipping(worldwide)?

For the Rest of the World please use this link.

https://www.dhl.com/us-en/home/tracking/tracking-ecommerce.html?

The DHL Tracking Number will start with AUDDJS####

And contain your order number on the last 4 digits.

 

Can xxxadrenalinxxx custom anodize my knife?

Sorry I only custom anodize parts on my website.

I do not custom anodize knife scales or pocket clips.

If needing this service I do have contacts that can do this for you.

Please contact me for details.

 

How do I cancel or change my order?

Orders that have not been shipped yet can be cancelled or changed.

Once a tracking number has been sent to you it has been shipped out and too late to change or cancel.

 

What are my color options?

Many color options available.

View the color chart below to view colors possible on titanium

https://xxxadrenalinxxx.com/pages/color-chart

Over 20+ anodized colors to choose from.

Please view my customer website gallery to see some examples.

https://xxxadrenalinxxx.com/pages/gallery

Or send me a message to discuss your next customized project.

 

What colors are not possible on titanium?

Orange and Red is not possible on Titanium.

Black is also not possible on all parts.

I have figured out a way to do Black but it is a long process with a lead time of about a month.

Please contact to discuss.

 

What are my finish options?

Satin Polish

Shiny Polished Finish

Matt / Matte Finish

 

Can you custom machine the parts I have ordered?

Some parts can be machined to other sizes on my lathe.

Not all parts can be modified to fit any application.

Please contact to discuss what is possible.

 

Do you offer any discounts?

Yes! You have found our hidden discount code: $5OFF

Just add the discount code at checkout to get $5 AUD off your next order

*Discount code applicable on orders of $50 AUD or more.