Shipping

JULY 2025 UPDATE: This is the busy season! (Please do not order if it is urgent!)

Thankyou for all the ongoing support from the knife community.

Due to the many existing orders on at the moment.

Lead times WILL be much longer than stated.

Custom stuff takes time to work on with many processes before it can be sent out.

Your orders are appreciated and I am working my hardest to get through them all.

Shipping Options & Lead Times

Please note that lead times are excluded from shipping times and parts are coming from Australia.

USA Standard Shipping:

DHL Worldwide Standard Shipping Service (Around 20 + Business Days Once Sent) = FREE
Orders are sent via Standard Airmail and usually take around 3-6 weeks.
Delivery to areas outside major cities, or where your shipment is dutiable or held at customs for quarantine checks etc. Can take up to 8 weeks if there are other delays to the postage system in your country.
Can send to PO BOX addresses.

USA Express Shipping:

DHL Worldwide Express Post Shipping Service (Around 3-7 Business Days Once Sent) = APPROX $20 USD
Orders are sent via DHL EXPRESS Airmail and usually take around 3-7 Business Days to arrive once sent.
Delivery to areas outside major cities, or where your shipment is dutiable or held at customs for quarantine checks etc. Can take a few days more if there are other delays to the delivery system in your country.
DHL Express Cannot send to PO BOX addresses. Must be a home or business address. Best if someone is there to accept the parcel.

Other Worldwide Standard Shipping:

DHL Worldwide Standard Shipping Service (Around 20 + Business Days Once Sent) = FREE
Orders are sent via Standard Airmail and usually take around 2-6 weeks.
Delivery to areas outside major cities, or where your shipment is VAT Tax dutiable or held at customs for quarantine checks etc. Can take up to 8 weeks if there are other delays to the postage system in your country.
Can send to PO BOX addresses.

Other Worldwide Express Shipping:

DHL Worldwide Express Post Shipping Service (Around 3-7 Business Days Once Sent) = APPROX $20 USD
Orders are sent via DHL EXPRESS Airmail and usually take around 3-7 Business Days to arrive once sent.
Delivery to areas outside major cities, or where your shipment is VAT Tax dutiable or held at customs for quarantine checks etc. Can take a few days more if there are other delays to the delivery system in your country.
DHL Express Cannot send to PO BOX addresses. Must be a home or business address. Best if someone is there to accept the parcel.

Australian Orders Shipping:

Australia Post Standard Postage (Around 7 Business Days Once Sent) = FREE
Australia Post Express Postage (Around 2-5 Business Days Once Sent) = $10 AUD

Guideline of Approximate Production Lead Times before shipping out:

Around 10+ business days:
(for Small Non-Complicated parts / orders)

Around 20+ business days:
(for Customized Sets with Non-Complicated parts / orders)

Around 30+ business days:
(for Heavily Customized Full Sets, Complicated High Voltage Anodizing,
Custom Matte, Shiny, Rainbow Finishing, Custom Resizing, Custom Machining)

Please note:

During very busy periods with many existing orders on it can take longer than the stated times above. These times are only a guideline. Some orders and requests these days are really pushing the possible limits of titanium anodizing and finishing techniques. So your parts might need to be re-done several times to get the color as consistent and as perfect as possible before shipping out.

However, We will be working our hardest to get all orders completed in the timeliest manner that is humanly possible.

For more a detailed information on Production Lead Times please click here

How do I track my shipping in USA?

Parcels to the USA will be sent out via DHL however they also
pass it to the local post service depending on what country it goes to.

Such as USPS in the USA.

So there will be 2 tracking numbers on each parcel both DHL and USPS.

Here are some tracking links to track the parcel.

https://ecommerceportal.dhl.com/track/?ref=

https://webtrack.dhlglobalmail.com/

https://www.dhl.com/us-en/home/tracking/tracking-ecommerce.html?

The DHL Tracking Number will start with AUDDJS####

And contain your order number on the last 4 digits.

There is another Tracking ID number on the DHL website.

Later on when it reaches the USA.

You can use the Tracking ID it on the USPS site.

Tracking ID number looks like this: LW#########DE

Here is the link to the USPS Tracking site.

https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=

How do I track my shipping within Australia?

Please use the Australia Post Website Tracking Link.

https://auspost.com.au/mypost/track/#/search

Along with the Tracking Number emailed once sent out or from my website.

The tracking on the Australia Post website might not show up straight away.

But will show up as it gets closer to you.

How do I track my normal shipping (Worldwide)?

For the Rest of the World please use these links.

https://webtrack.dhlglobalmail.com/

https://ecommerceportal.dhl.com/track/?ref=

The DHL Tracking Number will start with AUDDJS####

And contain your order number on the last 4 digits.

How do I track my DHL Express Shipping (Worldwide)?

For Tracking my International DHL Express Shipping please use this link.

https://www.dhl.com/us-en/home/tracking/tracking-express.html?

The DHL Express Tracking Number will be a 10 digit number: ##########

How do I cancel or change my order?

Orders that have not been shipped yet can be cancelled or changed.
(Provided I see your email or message in time)

Once a tracking number has been sent to you it has been shipped out and too late to change or cancel.

COVID-19 DELAYS

The shipping times stated above apply during Normal Times.
However, the COVID-19 scare could blow out shipping times to much longer.
(Express Shipping does not seem to be effected)

This is only for countries that are experiencing shipping problems.
Many countries are still open and still accepting parcels.
This is a dynamic situation and can change at any time, so take it as a guideline only.

Certain countries (*refer to COVID-19 Shipping Information) may have blocked parcels from being shipped to their respective countries. If your country has restricted parcels from coming in, your order will automatically be blocked and refunded. Alternatively, please contact me to discuss options.

**Please go to COVID-19 Shipping Information for more information

RESTRICTED COUNTRIES

Currently countries listed below are restricted from purchasing xxxadrenalinxxx products due to previous shipping issues.

Restricted Countries: Central America and Caribbean, South America, Israel, Kuwait, Lebanon, Yemen, Fiji, French Polynesia, New Caledonia, Papua New Guinea, Tuvalu, Vanuatu, Wallis and Futuna, Indonesia, Macau, Taiwan, Bermuda, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Côte d'Ivoire (Ivory Coast), Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, Swaziland, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Estonia, Hungary, Montenegro, Ukraine, Vatican City State, Afghanistan, Bhutan, China, India, Pakistan, Sri Lanka, Tajikistan.

**If you are located in one of these countries and would like to purchase my parts, please contact me to work something out.